Question 1

Is MedReview 365 a diagnostic service?

Accepted Answer

No. We provide an independent, document-based second opinion. Reviewing specialists interpret the records you supply, comment on whether the documented assessment and plan are consistent with current evidence, and set out questions to raise with your treating team. No examination is performed, so no diagnosis is made or changed here.

Question 2

Can this tool tell me what is wrong with me?

Accepted Answer

No. The triage questions below do not assess, name or exclude any condition. They only help you decide where to take your question next: emergency services, your treating clinician or GP, or a records-based specialist review.

Question 3

Will a reviewer prescribe or change my medication?

Accepted Answer

No. Reviewers do not prescribe, adjust doses, order investigations or arrange procedures. A report may name a recognised treatment option so that you can discuss it with the prescriber who knows your full history and current observations.

Question 4

How is artificial intelligence used in a review?

Accepted Answer

AI is used to extract, order and summarise the documents you upload and to flag items for clinical attention, such as missing staging details or unexplained laboratory abnormalities. No AI output is issued to a patient unreviewed; a licensed specialist reads, amends and signs every report.

Question 5

What kind of question suits a second opinion best?

Accepted Answer

Focused questions answerable from records work best: whether staging is complete, whether a proposed regimen matches guideline options for the documented stage and biomarker profile, whether alternative approaches exist, or whether further tests should be considered before a decision.

Question 6

What cannot be answered from records alone?

Accepted Answer

Anything requiring examination or real-time observation: how a new or changing symptom should be assessed today, whether an acute presentation needs admission, wound or skin assessment, and any decision that depends on current vital signs. Those belong with a clinician who can see you.

Question 7

How long does a review take?

Accepted Answer

Standard reviews are returned within five working days of complete records being received. Expedited pathways are shorter. Missing histopathology or radiology reports are the most common cause of delay, so upload those first.

Question 8

Do I need my treating team's permission?

Accepted Answer

No. You have a right of access to your own records, and you may seek an independent opinion on them. The report is issued to you; you decide whether to share it with your treating team.

Question 9

What if the reviewer disagrees with my current plan?

Accepted Answer

Differences of opinion are common in medicine and are not in themselves evidence of error. A report sets out the reasoning and the evidence behind any alternative view so that you and your treating clinician can discuss it constructively.

Question 10

How is my health data protected?

Accepted Answer

Uploaded documents are held in private storage, encrypted in transit and at rest, and reachable only by your account and the clinicians assigned to your case. Every access is written to an audit trail, and you can request deletion of a case or your account at any time.

Question 11

What documents can I upload for a second-opinion review?

Accepted Answer

Upload any written medical records that relate to the question you want reviewed. The most useful are histopathology reports, radiology reports (MRI, CT, PET-CT, X-ray, ultrasound), clinic and referral letters, discharge summaries, operation notes, multidisciplinary team (MDT) outcome letters, laboratory results, genetic test reports, and a current medication list with doses. A focused, dated covering letter from you explaining your main question also helps the reviewer direct the report. See the full upload checklist for a printable, tickable list.

Question 12

Do I need to upload the actual scan images, or are the radiology reports enough?

Accepted Answer

Written radiology reports are essential because they contain the reporting radiologist's formal interpretation and any comparison with prior imaging. DICOM images are helpful and welcome, especially when the report is discordant with what you have been told, but they are not required for every review. If you do upload images, include the corresponding report so the reviewer can see the official interpretation.

Question 13

What file formats are accepted?

Accepted Answer

We accept PDF, JPEG, PNG, TIFF and DICOM files. Each file can be up to 25 MB. Photographs of paper letters are acceptable if every page is in focus, well-lit and fully legible. If a scan is too large, split it or contact support for a secure transfer link.

Question 14

Can I upload documents in another language?

Accepted Answer

Yes. Upload the originals as they are. Our intake team will tell you whether a certified translation is needed before specialist review begins. For most common European languages we can arrange translation; in some cases you may be asked to provide a certified translation.

Question 15

Are there documents I should not upload?

Accepted Answer

Do not upload identity documents, payment card images or unrelated personal correspondence unless our support team specifically requests them. Please also avoid uploading images of wounds, skin lesions or acute symptoms that need an in-person examination; those are better assessed by a clinician who can see you.

Question 16

How do I get copies of my medical records?

Accepted Answer

In the UK and EU you have a statutory right of access to your own records, usually fulfilled within one month and without charge. Request them in writing from your GP practice or the hospital's medical records / health records department, naming the specific reports you need. Ask for both the report and, where relevant, the corresponding images on CD or electronic transfer.

Question 17

What if I do not have all the documents yet?

Accepted Answer

Upload what you have and submit the case. Our intake team will review the file set and tell you which reports are still needed before specialist review begins. You can add documents until specialist review starts. Missing histopathology or radiology reports are the most common reason a review is paused.

Question 18

What is the difference between the review packages?

Accepted Answer

Essential Review (£149) uses AI to organise your records, produce a structured summary and set out key questions for your doctor. Specialist Review (£499) adds an independent consultant's interpretation, sign-off, priority processing and a 30-minute video consultation. Multidisciplinary Review (£999) convenes two or more relevant specialists for a full case conference, a comprehensive report, treatment discussion points and a follow-up review. Annual Care Membership (£49/month) is for ongoing conditions and includes unlimited AI uploads, a health timeline, priority support and discounted specialist reviews.

Question 19

How long does each package take?

Accepted Answer

Standard Specialist and Multidisciplinary reviews are returned within five working days of complete records being received. Essential Review, which is AI-assisted, is typically ready within two working days. Priority processing, included in Specialist Review and available as an add-on, shortens specialist review to 72 hours where a reviewer in the required subspecialty is available. Turnaround is measured from the point records are complete, so missing reports are the most common cause of delay.

Question 20

What happens if key records are missing?

Accepted Answer

Our intake team checks every submission and emails you a clear list of any missing essential records — most often histopathology, radiology or staging reports — before specialist review begins. You can upload additional documents until review starts. If the missing records mean a safe opinion cannot be formed and they cannot be obtained, we cancel the case and refund in full. We do not proceed with a report that would be too speculative to be useful.

Question 21

What does the refund policy cover?

Accepted Answer

You receive a full refund if you cancel before a specialist begins review. Once review has started, fees for work already performed are non-refundable. If the case cannot proceed because essential records are unobtainable, you are refunded in full. Refunds are not given for a report that simply disagrees with your current team's opinion, because the value of the service is the independent interpretation itself.

Common questions, and where to take yours next

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Packages, turnaround & refunds